Reminders that
actually land.
Automatic appointment reminders for salons and barbershops: email included on every plan, SMS when you want it, and clients who reschedule without calling.
Most no-shows are not malice - people forget. hey.booked sends every booking a confirmation the moment it is made and a reminder before the appointment, without anyone at the salon lifting a finger.
Reminders are part of the booking flow, not an add-on: they carry the service, time, and a link where the client can confirm, reschedule, or cancel. A cancelled slot goes straight back on sale.
How reminders work
instant confirmation
The moment a client books - online, by phone, or as a walk-in you add - they get a confirmation with the service, time, and place.
a reminder before the visit
An automatic email lands before the appointment so "oh no, I forgot" becomes "see you at 3".
SMS on Pro
Text reminders ride alongside email on the Pro plan, with a lead time you choose per business - 100 texts a month included.
reschedule from the message
Clients move or cancel their booking from the reminder itself. No call, no guilt, and the slot reopens instantly.
change notices too
Cancellations and reschedules trigger their own notifications, so nobody shows up for an appointment that moved.
a review ask, after
Once the visit is done, one review request goes out. Gentle, once, and only after the service actually happened.
what it costs
Email confirmations and reminders are on every plan, including free (30 bookings a month, 1 staff member, 3 services).
Pro adds SMS reminders - $15/month or $150/year, with unlimited bookings and 100 texts a month.
No per-message billing surprises: the SMS pool is included in Pro.
honest limits
What the reminder system does not do:
- No WhatsApp or push notifications - reminders travel by email and SMS only.
- SMS is Pro-only and pooled at 100 texts a month per account; email has no cap.
- A reminder needs a way to reach the client - walk-ins added without an email or phone number simply get none.
who it fits
Salons and barbershops where no-shows and "can you move me to Thursday?" calls eat real hours every week.
If you need marketing blasts, drip campaigns, or WhatsApp messaging, pair hey.booked with a dedicated marketing tool.
Turn on a booking page and the reminders come with it - from the first appointment.